Roundhouse Place Resident Guidelines

ROUNDHOUSE PLACE MANAGEMENT CONTACT INFORMATION:  

The Roundhouse Place team is committed to ensuring that all residents receive a professional and timely response to all questions, concerns, and needs. Please feel free to share anything you feel needs addressing, ideas for improvements, and anything else you feel may help everyone feel more at home here at ROUNDHOUSE PLACE.

General or Leasing Inquiries:

For general inquiries:

(805) 619-5353 press 2 or email roundhouseplace@fah.com 

Maintenance Requests

All maintenance or repair needs must be submitted via the Maintenance Request form on the Resident Portal. When submitting the request, you will be given the option to provide permission for our maintenance staff to enter or for us to schedule a time for you to be present. Except in the case of emergency, maintenance requests are generally addressed within 24 hours and performed Monday-Friday during normal business hours. If an appointment is requested, you will be contacted to schedule the service. Please do not email the property directly with maintenance requests.

After Hours Maintenance Emergencies

For emergency repairs requiring immediate attention, please call (805) 619-5353 (press 3) OR text our 24/7 smart maintenance line at (805) 666-3907 to quickly alert us to issues.  Please refer to our after hours emergency guidelines on our website: https://www.roundhouseplace.com/after-hours-emergency-guidelines. Please only use this emergency line for true emergencies.

After Hours Noise Complaints and Security Issues

For after-hours noise complaints or security issues, please call (805) 619-5353 (press 3) OR text our 24/7 smart maintenance line at (805) 666-3907 to quickly alert us to issues. If a staff member is unavailable, your call will be promptly returned once the office reopens. If you feel that your life is in danger, please call the police. If the problem is not serious enough to involve the police, we would still like to know about it so that we can address the issue properly. Please leave us a voice message or email, describing the problem in detail including any noise violation recordings to:  roundhouseplace@fah.com.

Fire and Police

For all emergencies with immediate risk to life, health and safety, CALL 911. Non-emergency numbers: 

• SLO Police Dept.- (805) 781-7317
• SLO Fire Dept.- (805) 781-7109

General Information:

Paying your Rent

Rent is due on the 1st of each month. Please use the Resident Portal on www.roundhouseplace.com to pay your rent. You may also set up auto-pay on the 1st, 2nd or 3rd of month. Please note that rent due for the upcoming month will not be posted to your Current Balance until the 1st of that month. You may submit a pre-payment to your account at any time and the payment will be applied accordingly.

Electric Service

An electric service account should be requested with PGE prior to moving in at 1-877-660-6789 or www.pge.com. The service start date must start the same day as your lease start date. PGE will bill you monthly via postal mail and provide instructions to create an online account for bill payment. If you are concerned about power outages, consider subscribing to PGEs notification service.

Water Service

Roundhouse Management is contracted with a third-party billing provider, Conservice, for water service billing. Your water charges will be automatically posted to your account by the 17th of each month, for the previous months usage and will become due on the following 1st of the month. One-time or recurring payments can be set up through your Resident Portal. The monthly bill will also be available in your Resident Portal documents section. 

Internet Service

Your Internet connection is always on. This service is provided by Digital West and is billed with your monthly rent. Connect a Wi-Fi Router to the outlet and then connect your devices to your router using secured wi-fi or cable. Only one router can be connected to any of the outlets in your apartment. Studio dwellers, please disable the 2.4ghz wi-fi band unless you have devices that require it.

Television Service:

You may choose to order Cable or Satellite TV services from Charter or DISH.

• For Cable, contact Charter by phone or at www.charter.com to order service (no contract required).
• For DISH, contact Dish by phone or at www.dish.com to order service. There is a panel located in a closet that the technician will need to access when installing your service.
• For Broadcast TV, connect an indoor UHF TV antenna to your TV to receive local stations and national networks. The reception you get depends on your location and the placement and type of antenna (near a window is usually best). The cable outlets in your unit cannot be used to receive broadcast TV.

Parking

All parking spots in the back lot and along the south sides of Bldgs 2220 and 2224 are for residents only, at all times. Please have guests park on Emily or Roundhouse streets. Due to our limited number of parking spaces, on-site parking in a garage or in our resident-only parking lots is limited to one car per bedroom/studio. All additional cars must park on the street or in the overflow lot at the end of Emily St. Please notify the management team at roundhouseplace@fah.com if your vehicle information changes.

Trash and Recycling

Trash and recycling bins are located on the south side of the complex, in the back corner of Building 2224. Access the bins by following the SOUTH sidewalk. A green organic waste bin is available for use inside the trash bin enclosure. Californians are now required to divert all organic waste from the landfill, including food scraps, yard waste, paper products, and other organics. For more information on recycling visit: https://iwma.com/guide/   

Dishwasher

The dishwasher uses very little water so its important the water is hot to start with. The "Hi Temp" option will help keep the water hot, but it won't effectively heat cold water, it is recommended that you run hot water at the kitchen sink, before starting the dishwasher. Please scrape food residue from all dishes and pots/pans before washing them. Do not use too much soap. Cascade is recommended.

Washer/Dryer

Owner manuals are provided in the unit or available from the Resident Manager. Please follow these general guidelines:

• Keep your loads small and efficient. 
• Load clothes loosely. Mix large and small items for better spin balance.
• If the washing machine vibrates excessively during spin, stop it and re-arrange the clothes.
• Do not leave the washing machine running unattended.
• Leave the closet door open when the dryer is running.
• Leave the washing machine lid open or the door cracked after each wash to aid in drying out.
• Front loaders: Keep a dish towel nearby to dry off the door and seal after each wash. Use only detergent labeled as HE (high efficiency).
• Top loaders: If you use fabric softener, remove and clean the cup regularly
• Clean out the dryer lint filter after every load to prevent a fire hazard. 

Water Heater

The water heater is most efficient when set on Hybrid mode with a water temperature of 124 degrees. Do not set the temp higher than 130. If you find Hybrid or Efficiency mode is too loud when running, you can set it to Electric mode but electricity usage may increase depending on your patterns of hot water usage. In Hybrid and Efficiency modes, a heat pump is used to heat the water, which creates a cold air exhaust. In summer, you can open the closet door to allow this cold air to help cool your apartment. Consider setting a lower temperature in summer. In winter, please use Hybrid or Electric mode since the heat pump is least efficient when ambient air temperatures are low. When you plan to be away for an extended period, set it to Vacation mode.

Emergency Water Shut-off Valve

To shut-off water to the entire apartment: Look in your water heater closet for a valve on the pipe just above or below the water meter. Turn the lever right or left until it stops, perpendicular to the pipe.

Heating System

Each unit is equipped with a heating system controlled by a programmable thermostat, which should be left in manual mode and set to 50 or lower except when you need to use it. The heating system circulates hot water from the water heater through each in-wall heater. Note that using the heater for extended periods of time over many days will cause a spike in your electric bill, especially in 2/3br units.

Electric Safety

A Circuit Breaker panel is located in your hallway. A circuit breaker may trip if you overload the circuit or a short circuit condition occurs in a device you have plugged in. If this happens, remove the faulty device and unplug other electrical appliances from that circuit before turning the breaker on. Please submit a maintenance request via the resident portal if the problem persists. Kitchen and bath outlets are protected by a GFI breaker in the outlet, which may also protect one other nearby outlet without GFI. If you trip a GFI outlet, unplug the appliance from the outlet and then firmly press the reset switch on the outlet. Please use caution when using electric space heaters. Space heaters must be plugged directly into a wall outlet (no extension cords).

Lighting

If any bulbs need to be replaced please submit a maintenance request via the resident portal and we will change them for you. These bulbs must be handled safely and disposed of properly. Please note that recessed ceiling bulbs may take a few minutes to warm up to full brightness.

Outdoor Cooking

Electric BBQ grills only are allowed on the balconies of the 2 & 3 bedroom units and on the patios of the studios in building 2224 only. No BBQs are allowed on the studio patios of buildings 2178 and 2220.

Blinds

Sliding door blinds should be in open position while sliding them over to open position, then they can be shut again if desired. The blind slats will wear out and break quickly when allowed to blow in the wind in front of an open door- please be mindful of that.

Garages

All garages are equipped with a keypad and remote opener. The keypad code will be the same as your entry door code. To open the door using the keypad, enter your code and firmly press Enter, and then press it again if needed. To close the door, press the Enter button. The garage key is provided for access during a power failure. Turn the key and then extract the cylinder. Pull the cable sharply and slightly downward to unlatch the door from the track. Reinsert the cylinder and lock it. Remove the key. You may now lift the door manually. When power is restored, use the keypad or remote to open the door and re-engage the track carrier. Please note that the door cannot be re-engaged and locked in a closed position until power is restored. Also: Storage items must be placed on the floor or on free-standing shelves or tables.

Please do not attach anything directly to the garage walls or ceilings. Power tool use in garages is not allowed.

Building Hallway Windows

Please keep building common area windows shut.  

Apartment Door Lock

Please do not ignore the warning signs that your lock may be failing- report it by submitting a maintenance request via the resident portal right away.  When the battery is low, the Schlage button will start showing red. If the knob starts spinning without catching, this could also indicate a weak battery or a faulty mechanism requiring replacement. If the number keys are giving you trouble, it may also be time for a new lock. Please submit a maintenance request when any of these warning signs are present.

Friendly reminders:

Smoking

Please be aware that Roundhouse Place is a smoke-free property. Smoking (including marijuana and vaping) is not permitted anywhere on the premises.  Please ensure that your guests respect this policy.

Noise

The quiet enjoyment of Roundhouse Place is very important to us and a condition of your lease. So that all residents of the Roundhouse Place community can enjoy their time here, we ask that all residents please keep the noise level inside and outside the apartments to a modest level. Per the rental agreement, all residents are entitled to quiet enjoyment of their homes. Please be mindful of general noise. Area rugs are recommended to help minimize noise levels.

Guests

Please email our management team at roundhouseplace@fah.com if you have a guest staying for 10 or more days. Additional guest information is found on your lease.

Package Deliveries

It is recommended that you be at home to receive all expected package deliveries, especially if you live in a ground floor studio. If you live on the 2nd floor, you can provide the courtyard building access code in shipping instructions when ordering online. If you receive a package addressed to another resident, please do not leave it outside their door unless you are in the same building on the 2nd floor. Otherwise, keep the package and contact our management team at roundhouseplace@fah.com. 

Pet Policy

Cats are allowed with Landlords prior written permission and a pet deposit of $250. Please contact us roundhouseplace@fah.com if you would like to add a cat to your lease. Note: Assistance animals for persons with disabilities are not considered pets, but do still require our prior written approval. We will handle all requests for accommodation, including requests for assistance animals (service animals or support animals) per applicable fair housing laws.  

Updated November 19, 2024